PT KSB KMS
PT KSB KMS
PT KSB KMS
A knowledge management system for managing customer complaints, products, and statistics.
Visit live siteThe Challenge
PT Kanca Sukses Bersama needed an internal knowledge management system to centralize product information, track customer complaints, and surface operational statistics — replacing scattered spreadsheets and manual processes that slowed down their team.
Our Approach
We built a clean, functional dashboard using shadcn/ui components for a consistent enterprise UI. The system features role-based authentication, structured complaint tracking, product knowledge pages, and visual statistics — all designed to minimize training time and maximize daily usability.
The Outcome
The KMS consolidated fragmented workflows into a single source of truth. Customer complaint resolution time improved as the team could quickly reference product knowledge and track issues through to completion.
